Refund policy

We'd rather get it right the first time. All orders are final, so we can't offer returns, exchanges, or refunds for size or a change of mind.

That's why we take sizing seriously before you order. Every product page has a size chart, and if you're between sizes, message us. We'll tell you honestly which one to pick.

Cancellations
Orders can't be cancelled once they're placed because we start preparing them right away. If you've spotted a mistake in your address, message us as soon as you can, and we'll do our best to update it before dispatch.

If something isn't right
If your order arrives damaged, defective, wrong, or incomplete, that's on us. Tell us within 48 hours of delivery, with:

• photos or a video of the item
• photos of the packaging
• your order number

We may ask you to send it back, and we'll reimburse return shipping up to ₹200. Once we've checked it, we'll send a replacement. If it's no longer available, you choose a full refund to your original payment method or store credit.

Refunds
Approved refunds go back to your original payment method within 5–7 business days. Your bank may take a few more days to show it.

Questions
DM us on Instagram @deptofthoughts or email store@departmentofthoughts.com. A person replies.